Print / Fleet Monitoring
Cloud-based Fleet Monitoring Services are powerful web platform that allow Paramount to perform rapid remote maintenance and Toner replenishment to our customers devices. KYOCERA Fleet Services is Paramount’s choice as it allows our service team to view device status, quickly and easily identify and respond to issues and undertake key maintenance tasks, all from our central location. Compared to regular fleet management solutions KFS goes far beyond the normal device monitoring and is the best fit for all Paramount devices as it monitors all brands of equipment. Here the power of remote maintenance can be truly applied By removing reactivity in service support and introducing proactivity. Improving customer efficiency by avoiding customer visits, improving customer satisfaction by introducing lightning fast reaction and resolution times. Paramount utilises this ultra-modern tool to take service support to another level.
Cloud-based Fleet Monitoring Services are powerful web platform that allow Paramount to perform rapid remote maintenance and Toner replenishment to our customers devices. KYOCERA Fleet Services is Paramount’s choice as it allows our service team to view device status, quickly and easily identify and respond to issues and undertake key maintenance tasks, all from our central location.
- Respond Faster: Keep a clear overview of the status of all devices in fleet and receive notifications of any issues directly via the cloud, enabling quicker identification and response.
- Reduce Costs: With remote maintenance, on-site servicing visits can be reduced, while detailed device history reporting enables the maintenance needs of each device to be pre-empted and planned.
- Manage All Devices: The core monitoring features are available for devices from multiple manufacturers* giving the complete picture in one simple, manageable solution.
*Additional maintenance features are available for KYOCERA device only.
- Respond Faster: Keep a clear overview of the status of all devices in fleet and receive notifications of any issues directly via the cloud, enabling quicker identification and response.
- Reduce Costs: With remote maintenance, on-site servicing visits can be reduced, while detailed device history reporting enables the maintenance needs of each device to be pre-empted and planned.
- Manage All Devices: The core monitoring features are available for devices from multiple manufacturers* giving the complete picture in one simple, manageable solution.
*Additional maintenance features are available for KYOCERA device only.
- Device Notifications:** Receive device status notifications by email and through the system dashboard. Service staff can address issues before users are even affected.
- Dashboard:** Get a clear overview of the status of entire fleet on one simple screen. Quickly identify devices that need urgent attention and react faster to any issues that arise.
- Reporting:** Run detailed reports to monitor the status and performance of devices. Use device history data to pre-empt and plan the maintenance requirements of each device.
- Firmware Upgrades: Upgrade firmware packages via the cloud, and receive new firmware upgrades anytime.
- HyPAS Application Deployment: Deploy and activate purchased HyPAS applications remotely, avoiding the cost of an on-site visit.
- Panel Screenshot: Use PC to view real-time device panel screens to support troubleshooting and service calls.
- Panel Note: Get text notifications of ongoing servicing information directly on the device panel screens to help users stay informed.
- Snapshot: Access and view device status information with accompanying time stamps; get device logs displayed as statistical data.
- Maintenance Mode Settings: Configure the maintenance mode settings of devices remotely.
- Device Settings: Adjust the device settings across one or multiple devices of the same model remotely.
** Available for multi-vendor devices.
- Device Notifications:** Receive device status notifications by email and through the system dashboard. Service staff can address issues before users are even affected.
- Dashboard:** Get a clear overview of the status of entire fleet on one simple screen. Quickly identify devices that need urgent attention and react faster to any issues that arise.
- Reporting:** Run detailed reports to monitor the status and performance of devices. Use device history data to pre-empt and plan the maintenance requirements of each device.
- Firmware Upgrades: Upgrade firmware packages via the cloud, and receive new firmware upgrades anytime.
- HyPAS Application Deployment: Deploy and activate purchased HyPAS applications remotely, avoiding the cost of an on-site visit.
- Panel Screenshot: Use PC to view real-time device panel screens to support troubleshooting and service calls.
- Panel Note: Get text notifications of ongoing servicing information directly on the device panel screens to help users stay informed.
- Snapshot: Access and view device status information with accompanying time stamps; get device logs displayed as statistical data.
- Maintenance Mode Settings: Configure the maintenance mode settings of devices remotely.
- Device Settings: Adjust the device settings across one or multiple devices of the same model remotely.
** Available for multi-vendor devices.